Help Center

How I can pay If I don't have Paypal account ?

You can use pay directly by visa card, master card or any card following 3 step below:

1. Choose Express checkout with Paypal or complete order 

to redirected to PayPal site.

2. Next step, Select "Pay with Credit or Debit Card" / "Create an Account" (just click to go next page not sign up account)

3. Complete your information.

 In this step, enter your credit or debit card information, billing address and contact details. You will also be asked if you want to create a PayPal account. If you decide to do so, you can register with the information you entered, or just choose " Continue"

Can I expedite my order?

We currently do not offer expedited shipping because all of our products are custom made-to-order after each purchase. We are looking into ways to expand our shipping options for you.

Can I deliver to multiple addresses?

We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

Do you offer delivery to PO Boxes or Military APO/FPO addresses?

Yes, we can send shipments to PO Boxes addresses by Standard shipping. Do not apply for Two-day shipping.

Do you alert us once our order ships?

Yes! An email will be sent to you with the tracking information once it ships out to you!

Where do I get tracking info?

An email with tracking details will be sent to you the moment your product is shipped out!

Have not received my order yet, now what?

First, check tracking info and see if it was delivered. If it says delivered but never received please allow a few more days. Sometimes products are delivered late by DHL or scanned delivered by mistake.

Then email us regarding the whereabouts of your order!

Ordering

What payment methods do you accept?

We accept Paypal, Debit and all major Credit Cards.

What is your ordering process?

Ordering process is simply 4 quick steps:
  1. Select your favorite items and add them to cart
  2. Enter your billing and shipping information
  3. Select shipping method
  4. Checkout

What should I do if I made a mistake on my order?

Immediately contact us by phone or email and our team will gladly resolve all of your concerns! Email: service@macnystores.com

How do I change my order?

Email us regarding all changes to an order!

Can I cancel my order?

We can only process cancellations for items that have not gone into production. Please email us at service@macnystores.com with your order details we will cancel your order and provide a full refund. We cannot cancel orders once the printing process has begun.

What's the status of my order?

Following a successful order, please expect a confirmation email. You will also receive an update email when your order goes into production. Once your order ships, we will send a third email with your tracking information. The most recent information on your order is always available via the receipt link provided in our email correspondence.